Privacy Policy
Effective Date: March 2, 2026
AlberniFY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Effective Date" above. Your continued use of the Service after any revised Privacy Policy is posted constitutes your acceptance of those changes.
1. Collection of Your Information
We may collect information about you in a variety of ways, including:
Personal Data
- Identity Data: Full name, email address, phone number, and physical address (home, delivery, and business addresses).
- Profile Data: Your role on the platform (customer, driver, business, admin), profile pictures, driver selfies, and business logos or banners.
- Application Data: Information provided during driver or business application processes, including photos of yourself, your vehicle, and business registration details.
- Payment Information: Payment method preferences (e.g., e-transfer, cash, business POS). Full payment card details are processed by third-party payment processors and are not stored directly by AlberniFY.
- Location Data: Physical addresses for pickup and delivery. Drivers may share real-time location data to facilitate order tracking and assignment.
- Communication Data: Content of messages sent through in-app chat features, including any attached media.
- Emergency Contact Information: Name, phone number, email, and relationship for emergency contacts designated by drivers.
- Referral & Loyalty Data: Referral codes, referrer and referred user emails, and loyalty program activity.
- Review Data: Ratings, comments, and reviewer/reviewee identities.
Derivative Data
Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and pages viewed.
Mobile Device Data
We may request access to certain features from your mobile device, including your camera and storage. We may also collect device information such as your device model and identifier. If you wish to change our access or permissions, you may do so in your device's settings.
2. Use of Your Information
We may use information collected about you via the Service to:
- Create and manage your account.
- Process and fulfill orders and delivery requests.
- Facilitate communications between customers, drivers, businesses, and administrators.
- Process driver and business applications.
- Send you notifications and updates regarding your orders, account, and service status.
- Personalize your experience and offer tailored services.
- Monitor and analyze usage and trends to improve the Service.
- Detect and prevent fraudulent transactions and protect against criminal activity.
- Manage referral programs and loyalty rewards.
- Provide customer support and respond to inquiries.
- Administer contests, promotions, and surveys.
- Generate performance metrics and leaderboards.
- Ensure the safety of drivers through emergency contact information.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations:
By Law or to Protect Rights
If we believe release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, and hosting services.
Interactions with Other Users
When you interact with other users of the Service (e.g., placing an order, requesting a delivery, or sending a message), certain information about you — such as your name, contact details, and delivery/pickup location — may be visible to those users to facilitate the service.
Business Transfers
If we reorganize, sell assets, undergo a merger, or are acquired by another entity, your information may be transferred to the successor entity.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable. We cannot guarantee complete security of information transmitted online.
5. Your Rights
You have certain rights regarding your personal information, subject to local laws. These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Object to or restrict the processing of your personal information.
- Withdraw your consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us using the details below.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
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